Shipping & returns

Planning ahead, clearly

Orders are not open yet. We have not finalized delivery services, shipping charges, production times or return arrangements, so there is no current dispatch or arrival promise attached to our concepts.

Our plan is to operate through a US business, with clothing made in China and shipped directly to customers. The United States, United Kingdom and European Union are intended markets. That is a plan, not confirmation that delivery is available to every country or address.

What you should know before ordering

Before future orders become available, the information needed to make a purchase decision should be clear for the garment and destination:

• The price, shipping charge and how any applicable taxes or import charges are handled.
• The time needed for design review and production, separate from the carrier’s delivery estimate.
• The destinations served, delivery options and any address restrictions.
• How to request an order change or cancellation, and the point at which production affects those options.
• The applicable return, refund and problem-reporting process.

For birthdays and other dates

If you have an occasion in mind, the desired arrival date matters as much as the design. A concept, inquiry or date mentioned in a message does not reserve capacity or confirm that an outfit can arrive in time. Please do not plan around an unconfirmed delivery estimate.

Returns need more than a blanket rule

Personalization can affect cancellation or change-of-mind rights, depending on the order and destination. That does not mean every custom item is automatically excluded from every remedy. Faulty, damaged or incorrectly supplied goods need to be considered separately from a change of mind, alongside applicable consumer rights.

We will need clear, applicable terms before accepting orders. No return address or fixed return window is currently being advertised. For now, ask a general question or read about the planned custom process.